Help for customers, merchants, and drivers.
One place to reach SpenVest support. Choose the portal that matches your account for tailored help, or use the general contact details to get started.
Australian support hours
Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT. Public holiday response times may vary.
Identity and security
We may ask for account, merchant, or transaction details before discussing sensitive information.
Escalation path
Complex issues can be escalated for product, operations, or rollout review when first-line support is not enough.
Choose your portal
Customer Support
Wallet access, live progress, threshold tracking, Smart Value Credits, gift cards, and participating merchant questions.
Merchant Support
Onboarding, POS integration, transaction ingestion, reward rules, redemptions, reporting, and launch operations.
Driver Support
Driver signup, delivery run offers, payouts, and the SpenVest Local Driver Marketplace.
General Contact
Not sure where to start? Use the details below and we will point you to the right team.
Email support
info@spenvest.com.au
Australia operations
Registered operations support based in New South Wales, Australia.
What to include
Who you are (customer, merchant, or driver), your account email, the date of the issue, and a short description of what went wrong.
This support page is informational for the current demo and portal rollout stage. Dedicated support routing and ticketing can be connected later.
Which support channel should I use?
Pick the portal that matches your account: customers for wallet, rewards, and merchant-issued value; merchants for onboarding and program operations; drivers for delivery runs and payouts. Each portal has a dedicated support page.
What are your support hours?
Australian support runs Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT. Public holiday response times may vary.
What should I include in a support request?
Tell us who you are (customer, merchant, or driver), the email on your account, the date and a short description of the issue, and any merchant or transaction reference that can help us locate it quickly.