Weekly reconciliation is the process that converts pending points into verified (released) points for Manual POS merchants. Only verified points count toward threshold unlock and reward issuance.
Reconciliation process
Review pending totals
Compare the total pending points against your expected transaction volumes for the week.
Check for mismatches
If weekly totals do not match expected values, flag the discrepancy. Mismatched records enter an 'under review' status and pending points are not released until resolved.
Release verified points
When totals match, all pending points are converted to verified points and the reconciliation status changes to 'released'. These points now count toward threshold completion.
Threshold reward pipeline
If a customer's verified points reach the threshold requirement, a reward is automatically queued as 'pending settlement'. The reward moves to the SVC Pool after the merchant settles.
Each customer's reconciliation status can be: 'pending' (awaiting review), 'released' (points verified and active), or 'under review' (mismatch detected, manual resolution needed).