Merchant User Guide

SVC Rewards System

Hot Items / Promo Items

Showcase discounted items with optional bonus SVC to drive footfall.

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Hot Items let you promote specific catalog items at a reduced price with an optional bonus SVC reward. Customers see these as featured deals. The number of active Hot Items is limited by your subscription plan.

Hot Items promo management with pricing and SVC bonus configuration
Hot Items — showcase promotional items with optional bonus SVC to drive footfall

Plan limits for Hot Items

Rewards plan: Hot Items not available
Starter plan: up to 5 active Hot Items
Growth plan: up to 15 active Hot Items
Scale plan: up to 50 active Hot Items

Creating a Hot Item

1

Select an item from your catalog

Choose from your POS-synced products or manual catalog items.

2

Set the promo price

The promo price must be lower than the base price. The discount is automatically calculated.

3

Add optional bonus SVC

Optionally add a bonus SVC amount that customers earn when purchasing the Hot Item.

4

Set the promotion window

Define start and end dates. Items starting in the future appear as 'scheduled'; items within the window are 'active'.

Merchant User Guide