Merchant User Guide

SVC Rewards System

Special SVC Rules

Create advanced bonus SVC rules for targeted customer engagement.

1 min read

Special SVC offers are advanced bonus rules that award extra SVC when customers meet specific conditions. These are available on Rewards, Growth, and Scale plans (not available on Starter).

Special SVC rules configuration with bonus types and eligibility conditions
Special SVC — create advanced bonus rules like first-visit bonuses and spend milestones

Available rule types

First Event Bonus — award bonus SVC on a customer's first qualifying transaction
Every N Events Bonus — award bonus SVC on every Nth qualifying transaction
Single Transaction Threshold Bonus — award bonus when a single transaction exceeds a spend amount
Period Spend Threshold Bonus — award bonus when total spend in a period exceeds a threshold
Buy N of Item Bonus — award bonus when a customer purchases N units of a specific item
Cooldown and limits

Each Special SVC offer can optionally include a cooldown period (days between activations) and a maximum number of redemptions per customer to control cost.

Merchant User Guide